Dynamics 365 – CRM for Customer Service 2 x 6 days 12 Hrs Rs. 10,000
Microsoft Dynamics 365 – CRM for Customer Service is the recommended choice for your customer support teams. It provides licensed users with access to core customer service capabilities, including;
1 – Enterprise Case management.
2 – Interactive Service Hub.
3 – Unified Service Desk.
4 – SLAs and Entitlements.
5 – Other Service group management functionality.
6 – Microsoft Social Engagement.
7 – Voice of the Customer.
8 – Mobile Offline Sync.
9 – Gamification.
10 – Microsoft PowerApps capabilities.