Microsoft Dynamics 365 – CRM on Cloud

Dynamics 365 for Sales

For your sales team, Microsoft Dynamics 365 for Sales provides licensed users

with access to core sales capabilities, including;

 

  • Leads and Opportunity management, Product, Price list, and Order management,
  • Sales group management functionality.
  • Each Dynamics 365 for Sales User SL also includes rights to Unified Service Desk,
  • Microsoft Social Engagement,
  • Voice of the Customer,
  • Mobile Offline Sync,
  • Gamification,
  • Microsoft PowerApps capabilities.
  • Additionally, this license includes rights to configure and
  • Administer the Dynamics 365 for Sales application.

Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service is the recommended choice for your

customer support teams. It provides licensed users with access to core customer

service capabilities, including;

 

  • Enterprise Case management,
  • Interactive Service Hub,
  • Unified Service Desk,
  • SLAs and Entitlements,
  • Other Service group management functionality.
  • Microsoft Social Engagement,
  • Voice of the Customer,
  • Mobile Offline Sync,
  • Gamification,
  • Microsoft PowerApps capabilities.
  • Additionally, this license includes rights to configure
  • Administer the Dynamics 365 for Customer Service application

Microsoft Dynamics 365 for Field Service

 

Microsoft Dynamics 365 for Field Service is the recommended choice for your

field-based service teams, leveraging tight integration between Dynamics 365

for Customer Service case management capabilities and field service work orders

to deliver business process driven, best in class field service management.

It provides licensed users with access to field service capabilities including

  • Work Order management, Schedule, Dispatch,
  • Routing Capabilities, Repairs & Returns management,
  • Inventory management.
  • Microsoft Social Engagement,
  • Voice of the Customer,
  • Mobile Offline Sync,
  • Gamification
  • Microsoft PowerApps capabilities
  • Configure & Administer the Dynamics 365 for Field Service application.
  • Field Service Mobile Application,
  • Dynamics CRM Mobile Client Application

Microsoft Dynamics 365 for Project Service Automation

Microsoft Dynamics 365 for Project Service Automation is designed for professionals

who manage projects and the associated customer engagement process end-to-end.

This provides licensed users with capabilities required for setting up a

 

  • Project Organization engaging with customers,
  • Project Scheduling & Costing,
  • Managing & Approving Time & Expense,
  • Closing projects.
  • Each Dynamics 365 for Project Service Automation Service User SL also includes

rights to Microsoft Social Engagement,

  • Voice of the Customer,
  • Mobile Offline Sync,
  • Gamification,
  • Microsoft PowerApps capabilities.
  • Configure and administer the Dynamics 365 for Project Service Automation application.
  • This User SL also includes the Microsoft Project Online Premium license.

Note: The SharePoint that comes with Project Online plans is a use rights restricted version that only allows SharePoint usage within the scope of Project Online.